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Responsibilities: 1.Assist the branch in day-to-day communication and follow up with administrative tasks such as meeting, travel schedule and general enquiries of process and policy; 2.Assist the branch manager to monitor the outcome and KPI of sales team. Coordinate with training projects to improve the competencies of sale team. 3.Oversee onboarding and offboarding process on both branch and broker levels, including processing and reporting, to ensure all tasks are completed timely and accurately; 4.Make proactive phone calls to branch network to increase engagement level, such as welcome call, check-in call, trouble-shooting call and exit call; 5.Oversee lease agreement, move-in and move-out for the entire branch network; 6.Proactively communicate with branch managers to create safer, heathier work environment and consistent branding for branch network; 7.Manage milestone and celebration for brokers, branches and business partners to create an inclusive cultural environment for Award Mortgage. 工作職責： 1.協助海外分公司的日常溝通和跟進行政事務，如會議、差旅安排、流程和政策的一般查詢； 2.協助海外分公司經理監督銷售團隊的業績和KPI。協調培訓項目，提高銷售團隊的能力； 3.監督海外分公司和員工的入職和離職流程，包括處理和報告，確保所有任務及時準確地完成； 4.主動致電分公司網絡以提高參與度，如歡迎電話、登記電話、問題解決電話和離職電話； 5.管理海外分公司的租賃協議和合同等； 6.主動與分公司經理溝通，為業務團隊創造更安全、更健康的工作環境； 7.管理經紀人、分支機構和業務合作伙伴的里程碑和慶祝活動，為業務團隊創造包容的文化環境。 Requirements: 1.1-2 years’ experience in sales or operational support role; 2.Excellent communication and stakeholder management skills; 3.Self-starter with strong problem-solving skills and ability to work under pressure; 4.Proficiency in Microsoft Office (Word, Excel and PowerPoint); 5.Working knowledge of Salesforce or any database system is highly regarded; 6.Proficiency in both English and Mandarin Chinese. 崗位要求： 1.1-2年銷售或運營支持工作經驗； 2.優秀的溝通和利益相關者管理技能； 3.工作積極主動，有較強的解決問題能力和抗壓能力； 4.熟練使用Office辦公軟件（Word、Excel、PowerPoint）； 5.具備Salesforce或任何數據庫系統的工作知識； 6.熟練掌握英語和普通話。 工作時間：7:30-16:30。